Building a Remote Workforce

2020-06-25T14:44:38+00:00

In mid-March when Discover Financial Services made the decision to put safety first, it meant quickly devising a plan to move 8,000 call center agents from their cubicles in 4 different regional facilities to their homes. Infrastructure services and customer service teams worked 24/7 to develop work-from-home kits consisting of monitors, keyboards and cables, then [...]