Diversified Administration Corporation (DAC) is the third-party administrator (TPA) arm of Diversified Group Brokerage. DAC manages employee benefits products and all otherlines of coverage.

Members of our management team have an average tenure of 15 years in benefits management, and most of our staff has more than 12 years of direct experience. This in-depth knowledge allows DGB to offer clients a solid understanding of benefits, contract interpretation and implementation, electronic enrollment, claims processing, and exceptional customer service.

Customer service is the focus of every professional in our claims department to ensure we deliver prompt, accurate claims analysis and processing. We return all phone calls to clients by the end of each business day. This lets them know they are our top priority, and that we are absolutely committed to solving problems and answering questions.

To keep costs down, we offer multiple national insurance provider networks for our clients. This is especially important for clients with several employee locations. This level of flexibility helps us provide meaningful service that meets a variety of needs.

We use the most current technology to customize plans, provide on-demand reporting, process claims, and handle all billing and reporting. Technology helps us provide faster and more accurate service to our customers, which results in prompt claim payment and, ultimately, satisfied employees.

Clients also can use our Web Site to enroll electronically, to receive plan documents, and to file and receive claim results faster and more accurately. This saves time and frustration – and builds on our exceptional level of customer service.

We are a fully integrated subsidiary of Diversified Group Brokerage and are part of DGB’s complete insurance solution.